Frequently asked questions

My Recent Visit

What were my vital signs?


Your vital signs such as blood pressure, heart rate and weight are noted on your after visit checklist. You can also log on to your portal and review your vitals.




What were my visit diagnoses?


Your diagnoses are noted on your after visit checklist. You can also review your diagnoses by logging on to your portal.





My follow up visit

When should I schedule a follow-up visit?


If you were seen recently, review your after visit checklist which shows a general recommendation for you to schedule a follow up visit. If you haven’t been seen recently, call or email to schedule a follow up appointment.




What should I do if I want to be seen sooner?


Please contact to schedule a sooner appointment.




What should I do if I cannot keep my next appointment?


Please contact as soon as possible to reschedule your appointment so that your slot can be used by another patient.




Do I need to do any lab tests before my next appointment?


Review your after visit checklist for instructions on when to do your labs. Generally, prior to visit labs are needed to monitor response to treatment. Click here to review general guidelines on prior to visit labs.





My treatment plan

What medications should I take?


Continue taking your routine medicines unless specified otherwise on the after visit checklist. Usually, these medications are for chronic conditions such as blood pressure, cholesterol, diabetes, thyroid disorder etc.




What medications should I stop taking?


This information must have been provided on the after visit checklist.




How long should I take my medicine?





What foods should I start eating? and what to avoid?


Food recommendations are based upon your health and fitness goals, your health conditions and your lab test results. If these topics were discussed during your visit, refer to instructions provided to you. If these topics were not discussed, continue your routine diet until your next visit.




What should be my exercise routine?


Refer to instructions provided at the time of the visit. If this topic was not discussed, continue your regular exercise routine. It is generally recommended to perform 30 minutes of aerobic exercise at least 5 days a week. Best way to stay active is to move naturally.




When should I start noticing an improvement in my symptoms?


If you were recently prescribed a medication for an acute illness such as an infection, acute allergic reaction, acute pain etc. your symptoms should improve in 24 to 48 hours. If you recently started taking treatment for a chronic illness such as cholesterol, diabetes or chronic pain, it may take longer to see an improvement. Multiple factors affect response to treatment. There are some conditions such as migraines, irritable bowel syndrome, sleep difficulties etc. in which patients see a lot of fluctuation in symptoms and treatment adjustment is needed. If this topic was not discussed at your recent visit, please contact for more information.




Should I see a specialist?


Most illnesses can be managed at least initially by your primary care team. If you are suffering from a chronic illness for which a step wise treatment plan was discussed and you have not responded to the initial treatment steps, you may need a referral to see a specialist. Generally, this is discussed at the time of the visit. If you have additional questions, please contact.




What are the next steps in my treatment plan?


Most illnesses can be managed at least initially by your primary care team. If you are suffering from a chronic illness for which a step wise treatment plan was discussed and you have not responded to the initial treatment steps, you may need a referral to see a specialist. Refer to the guidelines for a referral to the specialist. If you have additional questions, please contact.





Medication refill

What should I do if I run out of my medicine?


1) If you ran out of a medicine which you are supposed to take on a long term basis, look at the bottle for refill information. If you have refills, please call/contact the pharmacy for refills. If there are no refills, please call the pharmacy to send a refill request to the office. Alternatively, you can log in to your patient portal and request a refill. 2) If you ran out of a medicine which you were taking for a temporary condition, it may not be necessary to continue taking it. Sometimes patients need multiple courses of a short term treatment and this varies from patient to patient. Please contact if you have additional questions.




When should I call for refills?


It is best to call or contact the pharmacy or log in to your patient portal at least 5-7 days before you run out of your long term medication.




What if I run out of my medicine and do not have refills?


Please call the pharmacy or log in to your patient portal and indicate that you have run out of your medicine.




What if my insurance does not cover my medicine?


Please ask insurance to provide you with a list of alternate options. In most situations, alternate option will be just as effective. However, depending upon your condition, if an alternate option is not appropriate, a prior authorization can be done. Please remember that this process can take several days and sometimes prior authorization requests are denied. Therefore, if you need a medicine urgently, it is best to avoid prior authorization process. If you have additional questions, please contact.




What if I need a refill on a medicine which another doctor prescribed?


Please call the doctor who originally prescribed the medicine. Alternately, discuss this at your next visit so that all your medications can be reviewed and reconciled.





Lab result

What were my most recent lab results?


Please review your lab results via logging into your patient portal. Processing time varies for lab tests. If you have not received a message or a phone call about your lab results and over a week has passed, most likely all your labs are normal or non-concerning. If you have additional questions, please contact.




What should I do if I don’t understand my lab results?


Please contact or schedule a visit. For complex labs which require additional action, it is best to schedule a visit for further steps.




When should I expect my lab results from the last blood test or sample collection?


Processing time varies for lab tests. If you have not received a message or a phone call about your lab results and over a week has passed, all your labs may be normal. If you have additional questions, please contact.





Problems with treatment

I started a new medication and did not like the side effects. What should I do?


Please contact to discuss other options.




How can I tell if I have developed an allergic reaction to a medicine?


Typical allergy reactions appear as a skin rash, itching, mild swelling or tingling in mouth. If you are noticing any of these, discontinue the medicine and contact for an appointment as soon as possible. Severe allergic reactions involve difficulty breathing, wheezing or severe swelling. If you are noticing any of these, immediately STOP the medicine and either call 911 or go the closest urgent care or emergency room.




My medicine is not working. What should I do?


Not all medicines work the same way in all patients. Without trying, it is usually not possible to predict effectiveness of a medicine in any given patient. It may be that you need an adjustment in your treatment plan. Please contact to discuss your personalized treatment plan.





Important Notice:

This website and its contents are for the purposes of general information and education only and are not to be used for diagnosis or treatment without the supervision of a healthcare provider.

Email info@nutrigenmedicine.com for general information

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